Terms and conditions

Terms and Conditions

The law requires us to specify the terms and conditions. More importantly, however, we consider principles that the law does not regulate. We believe in honesty, fairness, and we think that the best for both sides is to normally agree with man. This means that if you have any problem, please contact us and we will try to resolve it.

We wish pleasant shopping.

Kitl s.r.o.


General Terms and Conditions

Kitl s.r.o.

with its registered office at U Kyselky 1862, 463 11 Liberec - Vratislavice n/N

identification number: 4671 2518

filed by the Regional Court in Ústí nad Labem file no. C 2619

for the sale of goods through an online store located at www.kitl.cz



1.1. These Business Terms and Conditions (hereinafter referred to as "the Business Terms") of Kitl s.r.o., registered office at U Kyselky 1862, 463 11 Liberec - Vratislavice n/N, identification number: 46 71 25 18 registered in the Commercial Register kept at the Regional Court in Ústí nad Labem, C 2619 (hereinafter referred to as the "Seller") govern, in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code ("Civil Code") the mutual rights and obligations of the parties, (hereinafter referred to as the "Purchase Agreement") concluded between the seller and another individual (the "Buyer") through the seller's internet shop. The e-shop is operated by the seller on a web site located at www.kitl.cz (hereinafter referred to as the "website") through the web interface (hereinafter referred to as the "web interface of the shop").

1.2. Business terms do not apply to cases where a person intending to buy the goods from a seller is a legal entity or person who acts when ordering goods in the course of their business or in their independent pursuit of their profession.

1.3. Provisions derogating from the terms and conditions may be negotiated in the sales contract. Distinctive arrangements in the sales contract take precedence over the provisions of the terms and conditions.

1.4. Business terms and conditions are an integral part of the sales contract. The Purchase Agreement and the Business Terms and Conditions are prepared in the Czech language. The purchase contract can be concluded in the Czech language.

1.5. The seller may change or add the wording of the business terms. This provision is without prejudice to the rights and obligations arising during the period of validity of the previous version of the terms and conditions.



1.6. All presentations of the goods placed in the web interface of the website are informative and the seller is not obliged to conclude a purchase contract for these goods. Section 1732 (2) of the Civil Code does not apply.

1.7. The web interface of the shop contains information about the merchandise, including the prices of individual goods. Goods prices are quoted including value added tax and all related fees. Product prices remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract for individually negotiated terms.

1.8. The web interface of the shop also includes information on the cost of packing and delivering goods. Information on the costs associated with the packaging and delivery of the goods listed in the web interface of the trade is valid only in cases where the goods are delivered within the territory of the Czech Republic.

1.9. To order the goods, the buyer completes the order form in the web interface of the store. The order form contains, in particular, information about:

1.9.1. ordered goods (the ordered goods "put" the buyer into the electronic shopping cart of the web interface of the shop),

1.9.2. the method of payment of the purchase price of the goods, details of the required delivery method of ordered goods and

1.9.3. information on the costs associated with the supply of goods (collectively referred to as "the order").

1.10. The data listed in the order they are deemed correct by the seller. On receipt of the order, the Seller will acknowledge receipt of the receipt to the buyer by e-mail to the buyer's email address listed in the user interface or in the order (hereinafter referred to as the "buyer's electronic address").

1.11. The seller is always entitled to ask the buyer for additional confirmation of the order (for example, in writing or by phone), depending on the nature of the order (quantity of goods, purchase price, estimated transport costs).

1.12. The contractual relationship between the seller and the buyer arises from the delivery of the order (acceptance), which is sent to the buyer by e-mail to the buyer's e-mail address.

1.13. The buyer agrees to use remote means of communication when concluding the purchase contract. Costs incurred by the buyer when using distance means of communication in connection with the conclusion of a purchase contract (costs of internet connection, telephone call costs) are borne by the buyer himself, which does not differ from the basic rate.



1.14. The buyer may pay the buyer the following goods in the following manner: a) the price of the goods and any costs associated with the delivery of the goods under the purchase contract;

  • cash in cash at the place specified by the buyer in the order;
  • by wire transfer to Seller's account No. 220 010 4989/2010, kept at FIO Bank (hereinafter referred to as the "Seller Account");
  • personally at address Pasířská 3299/60, Jablonec nad Nisou *)

1.15. Together with the purchase price, the buyer is also required to pay the seller the cost of packing and delivering the goods at the agreed rate. Unless otherwise specified, the purchase price and the costs associated with the delivery of the goods are further understood.

1.16. The seller does not ask the buyer for a deposit or other similar payment.

1.17. In the case of cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the goods are sent after the payment has been credited to the seller's account.

1.18. In the case of non-cash payment, the buyer is required to pay the purchase price of the goods together with the variable payment symbol. In the case of non-cash payment, the purchaser's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.

1.19. Any discounts on the price of goods provided by the seller to the buyer can not be combined.

1.20. If it is customary in the course of trade or if it is stipulated by generally binding legal regulations, the seller shall issue a tax document - invoice to the purchaser in respect of payments made under the purchase contract. The seller is a value added tax payer. Tax document - the invoice is issued by the seller to the purchaser after payment of the price of the goods and will be sent in writing together with the ordered goods.



1.21. The Buyer notes that, according to the provisions of Section 1837 of the Civil Code, it is not possible, inter alia, to withdraw from the purchase contract for the supply of goods which has been adjusted according to the buyer's or his person's wish, from the purchase contract for the delivery of goods subject to rapid perishable goods which after the delivery has been irreversibly mixed with other goods, from the purchase contract for the supply of goods in sealed packaging which the consumer has exempted from the packaging and for hygienic reasons it can not be returned and from the purchase contract for the delivery of a sound or pictorial recording or a computer program, original packaging.

1.22. In the case of the case referred to in Article 1.21 or in another case where the contract can not be withdrawn from the sales contract, the buyer shall withdraw the right to withdraw from the purchase contract in accordance with Section 1829 (1) of the Civil Code, within 14 days from the receipt of the goods, where, in the case of several types of goods or the delivery of several parts of the purchase contract, this period runs from the date of the last delivery of the goods. The withdrawal from the sales contract must be sent to the seller within the time limit specified in the previous sentence. In order to withdraw from the purchase contract, the buyer may use the model form provided by the seller, which forms an annex to the business terms and conditions. Withdrawal from the purchase contract may be made by the buyer, inter alia, to the address of the seller's premises or to the e-mail address of the seller: order (at) kitl.cz.

1.23. In the event of withdrawal from the purchase contract under Art. 1.22 of the Business Terms, the purchase contract is canceled from the beginning. Goods must be returned to the Seller within 14 (fourteen) days of withdrawal. If the buyer withdraws from the purchase contract, the buyer bears the cost of returning the goods to the seller, even if the goods can not be returned by their normal postal route.

1.24. In the event of withdrawal under Clause 1.22 of the Business Terms and Conditions, the Seller shall return the funds received from the Purchaser within 14 (fourteen) days of withdrawal from the Purchase Contract in the same manner as the Seller has accepted from the Purchaser. The seller is also entitled to return the purchases provided by the buyer upon return of the goods to the buyer or otherwise, provided that the buyer agrees and does not incur additional costs to the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that the goods have been dispatched to the entrepreneur.

1.25. The Seller is entitled to indemnify unilaterally the Buyer's claim for a refund of the purchase price.

1.26. Upon receipt of the goods by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller shall return the purchase price to the buyer without undue delay, without charge, to the account specified by the buyer.

1.27. If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that the buyer withdraws from the purchase contract, the gift agreement is lost and the buyer is obliged to return the goods together with the seller provided gift.



1.28. If the mode of transport is agreed upon by a buyer's special request, the buyer bears the risk and any additional costs associated with this mode of transport.

1.29. If the seller is obliged to deliver the goods in the place specified by the buyer in the order, according to the purchase contract, the buyer is obliged to take over the goods upon delivery.

1.30. If, for reasons of buyer's need, it is necessary to deliver the goods repeatedly or in a manner other than that stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, respectively. costs associated with another delivery method.

1.31. Upon receipt of the goods from the transporter, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier without undue delay. In the event of a violation of the packaging indicating unauthorized entry into the consignment, Buyer is not required to take delivery of the consignment from the carrier.

1.32. Other parties' rights and obligations in the carriage of goods may alter the seller's special delivery terms when the seller is issued.



1.33. The rights and obligations of the parties regarding defective performance are governed by applicable generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

1.34. The seller is responsible to the buyer for the goods to be free from defects. In particular, the seller replies to the buyer that at the time the buyer took over the goods:

1.34.1. the goods have characteristics that the parties have negotiated and, in the absence of an arrangement, possess such characteristics as the seller or the manufacturer has described or which the buyer expects with regard to the nature of the goods and the advertising they make,

1.34.2. the goods are fit for the purpose which the seller indicates or to which goods of this type are normally used,

1.34.3. the goods correspond to the quality or performance of the agreed sample or original if the quality or design has been determined on the basis of the agreed sample or original,

1.34.4. the goods are in the appropriate quantity, degree or weight and

1.34.5. goods comply with legal requirements.

1.35. The provisions of Article 1.34 of the Commercial Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed for the wear and tear of goods caused by its normal use, buyer, or if it results from the nature of the goods.

1.36. Rights to defective performance are claimed by the buyer at the seller at his / her establishment, where acceptance of the claim is possible with regard to the range of goods sold, eventually even at the registered office or place of business. The moment when the claim is made is the moment when the seller received the goods claimed from the buyer.

1.37. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's claim rules.



1.38. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

1.39. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826 (1) e) the Civil Code.

1.40. Out-of-court complaint handling of consumers is ensured by the seller through the electronic address of the order (at) kitl.cz. Buyer information will be sent to the buyer's electronic address.

Possible disputes between Kitl s.r.o. and the Buyer can also be settled through an out-of-court way. In such a case, the Buyer - Consumer may contact an out-of-court dispute resolution entity, such as the Czech Trade Inspection Authority, or resolve the dispute online through the dedicated ODR platform. Find out more about out-of-court dispute resolution HERE. Unless an out-of-court settlement is reached, Kitl s.r.o. recommends to the Buyer first contact with Kitl s.r.o. to resolve the situation.

1.41. The seller is authorized to sell the goods on the basis of a trade license. The trade license is carried out within the scope of its competence by the relevant Trade Licensing Office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection exercises, among other things, the supervision of the observance of Act No. 634/1992 Coll., On Consumer Protection, as amended.

1.42. The buyer hereby takes on the risk of changing circumstances in accordance with Section 1765 (2) of the Civil Code.



1.43. Protection of the buyer's personal data, which is a private person, is provided by Act No. 101/2000 Coll., On the Protection of Personal Data, as amended.

1.44. The buyer agrees to process these personal data: name and surname, address, identification number, tax identification number, e-mail address, telephone number (collectively referred to as "personal data").

1.45. The Buyer agrees to the processing of personal data by the Seller for the purpose of realizing the rights and obligations of the Purchase Agreement and for the purpose of maintaining the User Account. If the buyer does not choose another option, he agrees with the processing of personal data by the seller also for the purposes of sending information and commercial communications to the buyer. Consent to the processing of personal data in its entirety under this Article is not a condition that would in itself make it impossible to conclude a sales contract.

1.46. The Buyer acknowledges that he is obliged to state his or her personal data (when ordering from the web interface of the store) correctly and truthfully and that he is obliged to inform the seller of any change in his personal information without undue delay.

1.47. By processing the buyer's personal data, the seller may assign a third party as processor. In addition to persons transporting goods, personal data will not be passed on to third parties by the seller without the buyer's prior consent.

1.48. Personal data will be processed indefinitely. Personal data will be processed electronically in an automated manner or in a printed form in a non-automated manner, always in accordance with the Personal Data Protection Act and in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46 / EC (the General Regulation on the protection of personal data), the so-called GDPR.

1.49. The Buyer confirms that the personal data provided are accurate and that he has been advised that this is a voluntary provision of personal data.

1.50. In the event that the buyer believes that the seller or processor (Article 1.47) carries out the processing of his or her personal data contrary to the protection of the buyer's private and personal life, or in contravention of the law, especially if personal data are inaccurate with respect to for the purpose of their processing, may:

1.50.1. ask the seller or processor for an explanation,

1.50.2. require the seller or processor to remove the resulting condition.

1.51. If the buyer asks for information on the processing of his personal data, the seller is required to pass on this information. Seller has the right to provide information under the previous clause to request reasonable compensation not exceeding the costs necessary to provide the information.



1.52. Buyer agrees to send information related to the seller's goods, services, or business to the buyer's electronic address, and also agrees to send the sales announcements to the buyer's electronic address.

1.53. Buyer agrees to store so-called cookies on his computer. If the purchase on the website is possible and the seller's obligations under the purchase contract are fulfilled without the so-called cookies being stored on the purchaser's computer, the buyer may withdraw the consent under the preceding sentence at any time.



1.54. The buyer may be delivered to the email address listed in his user account or specified buyer in the order.



1.55. If a relationship based on a sales contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights under generally binding legal regulations.

1.56. If any provision of the Terms of Business is invalid or ineffective, or if it occurs, instead of invalid clauses, a provision will be introduced to the extent that the purpose of the invalid clause is as close as possible. The invalidity or ineffectiveness of one provision is without prejudice to the validity of the other provisions. Changes and additions to the sales contract or business terms require a written form.

1.57. The Purchase Agreement, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

1.58. The Attachment on Business Terms and Conditions is a sample withdrawal form from the sales contract.

1.59. Contact details seller - postal address: Kitl Ltd., U Kyselky 1862, 463 11 Liberec - Vratislavice n/N, e-mail address: orders (at) kitl.cz, phone +420 483 000 483


In Jablonec nad Nisou on February 1, 2018


Kitl s.r.o.

Ing. Jan Vokurka

Managing Director



Model form for withdrawal:

(fill in this form and send it back only if you want to withdraw from the contract)


Notice of withdrawal

Addressee: Kitl s.r.o., U Kyselky 1862, 463 11 Liberec - Vratislavice n/N

Company ID: 4671 2518


I hereby declare / declare that I hereby withdraw / withdraw from the contract of:


Order date / date of receipt


Name and surname of consumer / consumer


Address of consumer / consumer


Signature of consumer / consumer




*) Under the Sales Records Act, the seller is required to issue a receipt to the buyer.

At the same time, he is required to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.



Age limit